Privacy Policy

Privacy Policy

Introduction

At https://home-care-services-edinburg-texas.primarycareaid.com, we prioritize your privacy and data security. This comprehensive Privacy Policy describes how we handle personal information collected through our website, applications, services, and products. By using our platform, you consent to the practices outlined here, in compliance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s User Data Privacy Act (UCPA), Connecticut’s ConnectiCUT Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy covers all aspects of our digital presence, including:

Important Note: This policy does not extend to third-party platforms, applications, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy outlines our practices when:

  • You use any of our applications or services as an authorized user
  • You visit and interact with our website linked to this statement
  • You receive communications from us, including newsletters, marketing emails, phone calls, or text messages

Personal Data Collection

We collect various types of personal information (herein referred to as “Personal Data”) for the provision and improvement of our services. This includes:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Transaction details, billing addresses, and payment method data for processing payments.
  • Financial Information: Banking or financial account numbers (if provided) for direct billing or payment purposes.
  • Purchase Information: History of products or services purchased from us, including quantities, dates, and associated costs.
  • Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, or advertising IDs.
  • Location Data: Geographic coordinates and location data provided by your device when using our location-based services.
  • Feedback: Responses to surveys, feedback forms, or reviews you submit to us.
  • Social Media Information: Details from social media platforms (if connected) for user verification and sharing purposes.
  • Product Information: Data about products you view, search for, or purchase on our platform.

We collect this information through direct user input, interactions with our services, and automated technologies, such as web beacons, cookies, and similar tracking tools. Third parties may also provide us with Personal Data, but they are bound by their respective privacy agreements.

Cookies

We use cookies to enhance your experience on our site and for analytical purposes:

  • Strictly Necessary Cookies: Essential for navigation and functionality of the website.
  • Preference Cookies: Remember user preferences and settings to personalize content.
  • Analytics Cookies: Track aggregated data about site visitors, including traffic sources, pages visited, and time spent on the site.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain Personal Data for as long as necessary or permitted by law:

  • Data required for the provision of services, such as account information, may be retained until you close your account.
  • Financial and transaction data is usually kept for a period specified by applicable laws (e.g., tax or accounting requirements).
  • We may store some data anonymously for analytics purposes, but this does not include any personally identifiable information.

When no longer required, we will securely delete or anonymize your Personal Data.

Your Rights

Depending on your location, you have various rights regarding your Personal Data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for correction of inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  • Restriction: Limit our processing of your personal data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your personal data for direct marketing or other purposes.
  • Non-Discrimination: Be free from discrimination based on your exercise of privacy rights.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Information” section below. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any inquiries related to privacy, data protection, unsubscribe requests, or if you have questions regarding this policy, please contact us: